American Public Gardens Association Conference 2018

Southern California

June 4-8, 2018

Making Your Guest Services Program a Transformative Experience
Event Type: 
Session
Track: 
Leadership, Innovation, and Advocacy
Date / Time: 
Wed June, 06 - 8:00am to 8:30am
Location: 
Magic Kingdom Ballroom 4
Presenter: 
A. Russell, Coastal Maine Botanical Gardens, Boothbay, Maine

The power of an exceptional guest service program lies in the ability to create an emotional connection. Customer engagement is the key to an exceptional guest experience at Coastal Maine Botanical Gardens, touching the hearts of everyone, whether they are guests, staff, trustees, or the garbage man. CMBG’s guest services program has integrated all departments, operations, members, guests, volunteers, and vendors into a practice and culture of serving. Come learn from the #1 garden in visitor experience how exceptional guest service is more than being nice; guest service guides all aspects of operations. Understand how guest service skills are taught, practiced, assessed, and executed to perfection.