American Public Gardens Association Conference 2018

Southern California

June 4-8, 2018

The Disney Culture—Delivering a Magical Guest Experience
Event Type: 
Session
Track: 
Leadership, Innovation, and Advocacy
Date / Time: 
Tue June, 05 - 9:30am to 10:30am
Location: 
Magic Kingdom Ballroom 2
Presenter: 
A. Schwerner, K Theiler, Disneyland Resort, Anaheim, California

The Disneyland Resort opened to the public more than 60 years ago and was initially staffed by 700 employees—called cast members. Since then, the Resort and the company have grown. How do tens of thousands of cast members across the globe retain that early family culture, while delivering a brand and experience that continues to provide Disney magic to guests around the world? Kris Theiler will identify the ways in which the Resort has enlivened the legacy of Walt Disney and continues to grow a family culture through engaged leadership and Disney’s four keys—Safety, Courtesy, Show, and Efficiency.